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  • 27 april 2016
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  • Reacties uitgeschakeld voor Customer Experience OLD

customer experience

from transaction to interaction

Over the past 50 years, automated retailing has evolved enormously, thanks in large part to innovations introduced by Rheavendors. Perhaps the most ineffable of these, though certainly no less important, is ‘interaction design’, which combines aesthetic, cultural, technological and human factors, focusing not on the transactional aspect of vending but rather on the quality of the experience of interacting with a machine. read more close By ‘quality of experience’ we mean not just the ease and clarity of the interface, but the overall enjoyment of the products and services dispensed. This enjoyment is conditioned by, for example, the guarantee of authenticity of a cup of espresso, the surprise in discovering that what you thought was a simple vending machine in fact offers a mindboggling range of quality products, or the pleasure of consuming them in an attractive and unexpected setting. Rheavendors is committed to ensuring that our clients are able to offer this more evolved – and more human – experience in turn to their end users. read more cl [...]
  • 27 april 2016
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  • Reacties uitgeschakeld voor Product Customization OLD

product customization

make our machines your machines

For Rheavendors, customization is not limited to branding – i.e. simply putting the client’s company colors and graphics on the front plate of a standardized machine. Our innovative concept of customization is instead designed to involve the client in configuring the machine itself. Indeed, our philosophy is effectively the opposite of a lot of manufacturers, in that we actively encourage our clients to express their specific needs so that we can work together to create the perfect machine for them. read more close This is because we think, not unlike the automotive industry, in terms of scalability, which is to say our machines are essentially platforms to which individual clients can add the features and upgrades that best suit them. Whether it’s a question of external restyling, menu configuration, drink recipes, payment systems, energy-saving options or modular accessories, with Rheavendors you’re not getting just one machine, but all the machines it can become. read more close JTNDc2NyaXB0JTIwdHlwZSUzRCUyMnRleHQlMkZqYXZhc2NyaXB0JTIy [...]
  • 27 april 2016
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  • Reacties uitgeschakeld voor Customer Service OLD

customer service

a long-term relationship

Rheavendors’ customer care personnel are sensitive to the significant differences in the technical compatibilities, business practices and cultural mores of our international clients. Problems of installation, malfunctions, hardware and software upgrades and customization are addressed by a staff that provides timely and informed feedback to ensure that even the most specific and complex problems are efficiently resolved. read more close Communication is the key, which is why we respond promptly by phone, fax, email or through our optional tm-on remote assistance software, which allows our technicians to access your machines remotely. read more close To stop problems before they start, customer care personnel are available to work directly with individual clients during the pre-sales phase, using their knowledge of the client’s specific needs to configure the machines to best suit them. Rheavendors places a high premium on the value of listening, because we understand that the more we know about our clien [...]


RHEAVENDORS GROUP - historie het begon in de jaren '60 de eerste Italiaanse fabrikant van vendingmachines van bescheiden komaf naar internationale allure

ons verhaal

van bescheiden komaf naar internationale allure

‘60 - een eenvoudige kauwgomballenautomaat Gegoten cilinderkoppen voor Alfa Romeo, kickstartpedalen voor Vespa en onderdelen voor de wereldberoemde Olivetti typemachines. Zomaar een greep uit de onderdelen die in de jaren '50 de Milaanse fabriek van Aldo en Giuliana Majer uit rolden. Tot op een dag een goede vriend van Aldo een prachtig en simpel ontwerp onder hun neuzen schoof. Hoewel dit idee buiten hun branche viel, promoveerde het visionaire stel het ontwerp van hun vriend tot prototype. Het resultaat was een meesterwerk van ogenschijnlijke eenvoud. De kauwgomballenautomaat van Angelo Mangiarotti, nu een van de grootste ontwerpers alle tijden, werd een icoon van de Italiaanse jaren ’60. Rhea Vendors was geboren. Door lef, passie en eenvoud was Rheavendors in 1962 al de eerste Italia [...]
rheaction & rheamedia machine configuratie en interface design

rheady suite

configuratie software

rheady suite Dit vernuftige software pakket helpt jouw met het instellen van prijs tot temperatuur tot graphics, alles vanuit één eenvoudige interface. Ook andere bruikbare informatie en advertenties kun je via deze software uploaden. In wezen kun je naar je machine communiceren wat je wil communiceren naar de eindgebruiker.   bekijk video demo 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 [...]


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From humble origins to international prestige

‘60s - A simple gumball machine That first gumball machine was an almost casual spin-off of Aldo and Giuliana Majer’s foundry business just outside of Milan, which supplied items like die-cast cylinder heads to Alfa Romeo, kick-start pedals for the legendary Vespa scooter and components for Olivetti typewriters. Always looking for ideas to expand the business, Aldo Majer decided to prototype a sketch by a friend. That friend was Angelo Mangiarotti, a young architect who would soon become one of Italy’s first and greatest industrial designers. The result was a masterpiece of mechanical and formal simplicity, which survives in the memory of many as a powerful icon of the Italian Sixties. Rheavendors was thus born. By 1962, it was already the first Italian manufacturer to offer an integrated range of vending machines for cold post-mix drinks, hot soluble drinks and packaged snacks. read more close ‘70s - An eminently democratic ritual As the Rheavendors product range expanded to include the first whole-bean espresso vend [...]

the future is now

luce zero - our new freestanding range Versatility, scalability and leading-edge technology. Luce zero isn’t just one machine, but all the machines it can become. Rheavendors gives Venditalia 2016 something to smile about The presentation of our new Luce X2 touchTV machine wowed the crowds at this year's edition of VENDITALIA, thanks to a revolutionary facial recognition software. Click here to learn more! Praise

    Rhea Vendors Benelux B.V.
    Bezembinder 10
    3861 SL Nijkerk, Nederland
    Phone: +31 (0)33 205 3030
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