rheavendors’ customer care personnel are sensitive to the significant differences in the technical compatibilities, business practices and cultural mores of our international costumers. Problems of installation, malfunctions, hardware and software upgrades and customizations – these issues are addressed to a staff that provides feedback suggestions to ensure that even the most specific and complex problems are efficiently resolved.
Communication is the key, which is why to respond promptly by phone, fax or email. Customer care personnel often work directly with individual clients during the pre-sales phase, using their knowledge of the client’s specific needs to configure the machines to best suit them. Most important thing is to listen. Because we understand that the more we know about our clients, the better able we are to help them run their vending business effectively and efficiently.